Shipping Policy - Isola Clothing

Shipping Policy

PROCESSING TIME

Order processing time is about 3-6 business days. In some cases, processing may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).

EXPRESS SHIPPING

Fee

Express shipping option is available, the additional shipping fee will be calculated at the checkout page automatically.

If you have any questions, please email: support@isolaclothing.com

Est. Delivery

3-10 business days after fulfilment 

 

FREE STANDARD SHIPPING

Destination

Est. Delivery

United States 🇺🇸 

7-15 business days

United Kingdom 🇬🇧

10-20 business days

Canada 🇨🇦

10-20 business days

Australia 🇦🇺 

10-20 business days

New Zealand 🇳🇿 

10-20 business days

Russia 🇷🇺

10-20 business days

Ukraine 🇺🇦

10-20 business days

Germany 🇩🇪

10-20 business days

France 🇫🇷

10-20 business days

Italy 🇮🇹 

10-20 business days

Spain 🇪🇸

10-20 business days

Netherlands 🇳🇱

10-20 business days

Switzerland 🇨🇭

10-20 business days

Sweden 🇸🇪

10-20 business days

Switzerland 🇨🇭

10-20 business days

Netherlands 🇳🇱

10-20 business days

Poland 🇵🇱 

10-20 business days

Portugal 🇵🇹 

10-20 business days

Austria 🇦🇹 

10-20 business days

Greece 🇬🇷

10-20 business days

Belgium 🇧🇪

10-20 business days

Denmark 🇩🇰

10-20 business days

Hungary 🇭🇺

10-20 business days

Norway 🇳🇴 

10-20 business days

Czech Republic 🇨🇿

10-20 business days

Croatia 🇭🇷

10-20 business days

Estonia 🇪🇪

10-20 business days

Finland 🇫🇮

10-20 business days

UAE 🇦🇪 

10-20 business days

Israel 🇮🇱 

10-20 business days

Turkey 🇹🇷

15-30 business days

Saudi Arabia 🇸🇦

15-30 business days

Kuwait 🇰🇼

15-30 business days

Qatar 🇶🇦 

15-30 business days

Japan 🇯🇵 

7-15 business days

South Korea 🇰🇷

7-15 business days

Hong Kong 🇭🇰

7-15 business days

China 🇨🇳

7-15 business days

Azerbaijan 🇦🇿 

15-30 business days

Brazil 🇧🇷

15-30 business days

Bulgaria 🇧🇬 

15-30 business days

Cambodia 🇰🇭

15-30 business days

Cyprus 🇨🇾

15-30 business days

Iceland 🇮🇸 

10-20 business days

India 🇮🇳

15-30 business days

Indonesia 🇮🇩

15-30 business days

Ireland 🇮🇪 

10-20 business days

Latvia 🇱🇻 

10-20 business days

Lebanon 🇱🇧 

15-30 business days

Lithuania 🇱🇹

10-20 business days

Luxembourg 🇱🇺

10-20 business days

Macau 🇲🇴 

10-20 business days

Malaysia 🇲🇾 

10-20 business days

Mexico 🇲🇽

15-30 business days

Morocco 🇲🇦  

15-30 business days

Romania 🇷🇴 

15-30 business days

Singapore 🇸🇬

10-20 business days

Slovakia 🇸🇰

10-20 business days

Slovenia 🇸🇮

10-20 business days

South Africa 🇿🇦

15-30 business days

Taiwan 🇹🇼 

10-20 business days

Thailand 🇹🇭

10-20 business days

Rest Of The World 🌍

15-30 business days


Disclaimer: Please note that 
Isola Clothing is not responsible for delivery schedule and cannot guarantee your item will be received within the estimated delivery timeframe. Sometimes unforeseen delays occur due to mailing volume of shipping carriers, public holidays, peak periods, customs processing delays, inaccurate or incomplete shipment information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or unavailability or refusal of the receiver to accept delivery.

CANCELLATION POLICY

Orders cannot be canceled after they have been placed.

Country Restrictions: We reserve the right to cancel any order that contains a shipping address within a country to which we do not ship. 

TRACKING YOUR ORDER

A shipping confirmation email will be sent to you once the order has been dispatched. You will be able to track your parcel status using the tracking number and tracking link provided.

Remark: The tracking information will become available 3-6 business days after fulfillment.

INCORRECT SHIPPING INFORMATION DISCLAIMER

Isola Clothing is not responsible if a package is not deliverable due to the missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at checkout. If you realize you have made an error, e-mail us as soon as possible explaining the error and provide the correct information within 24 hours. However please understand that if the package has already been shipped that we are unable to alter the destination address at this stage. Isola Clothing reserves the right to charge a re-shipment fee.

Email: support@isolaclothing.com

With the subject: URGENT SHIPPING ADDRESS ERROR

LOST PARCELS

Isola Clothing is not responsible for lost or stolen packages or packages delayed in transit. In the rare event that a package never reach you after 90 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.

DELIVERED BUT NOT DELIVERED

If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier for more information. We are not responsible for packages that are delivered but not received. Shipping fees will not be refunded for undeliverable orders.

If the package is returned by the post office or shipping carrier, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom. If we receive your return package, additional fees will be charged to cover any costs incurred.

DUTIES & TAXES

Isola Clothing is not responsible and has no control over customs inspections or sudden changes in strict custom. These circumstances may, unfortunately, delay the shipping time of your order. Any customs, import duties, fees, taxes, and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery). Customs policies vary between countries, please contact your local customs office for further information.